Social Distancing Safety Instructions

Working Hours

Working hours should be from 9 AM to 5 PM as per the current Government regulations enforce, and it may vary according to the Government future circulars if any are strictly applicable to enforce accordingly.

Display the Ministry of Health Guidelines in all the Entrances and common areas.
Display workplace instructions.

Entrance Temperature Screening Units

Preparations

All non-designated Basement Doors shall be closed.
Ground floor Parking shall be closed.
At Basement Floor 3 Entrance doors will be identified one at each Zone at Gate # 4,5 and 6.
All the Entrances door-approaching floor should be marked with circles with a minimum distance 2 meter from outer circle to outer circle to maintain personal distance before entering the Temperature Tunnel.
5 doors identified for Exit purpose 3 at basement at gate # 4,5 &6 and 2 at ground floor at gate # 2& 3 rest all the doors remain closed.
All the common area seating shall be removed.

Implementation

3 nos temperature sensing cum disinfection unit tunnel will be installed at basement.
Temperature will be recorded.
If the temperature 38 deg centigrade / above will not be allowed to enter / No Entry.
Old age personals above 60 years and kids below 15 years are not be allowed.
Mall operation team must keep doing the daily monitoring of the people count & heat map to control the visitors in entrances and in common areas – IT can support.

Entrance Human Disinfection Units (it will be the same unit for both temperature and disinfection)

Preparations

All the temperature sensing security personals should wear proper special personal protection equipment.
All the cleaning staff should wear special personal protective equipment to disinfect themselves.
All the maintenance personals should also wear special personal protective equipment to isolate themselves from common assets while maintaining.

Implementation

All the entrances should contain hand gloves and masks to issue to the visitors including hand sanitizers.
All the shopping trolleys should be disinfected before customer using / touching.
Common areas should contain hand sanitizers.
All the elevators should contain auto disinfection units / sprayers.

Social Distancing Guidelines

All the entrances door approaching floor should be marked with circles with a minimum distance 2 meters from outer circle to outer circle to maintain personal distance before entering the temperature tunnel.
Restaurant seating area should be re-arranged to maintain minimum seating distances of 2 meters between seated personals.
In all shops one customer should occupy 10² meters floor area and allowed total number of customer inside any shop = total shopping area / 10 meter.
In elevators maximum two personal allowed with minimum of 2 meters distance apart.
In travellators at least 2 meters distance should be maintained.
In escalators one persons should be on one step and minimum distance between of 2 meters to maintain between two personals.
Personals in group of more than 3 not allowed in any area of mall.
Seating distance of at least 2 meters to be maintained at workplaces.
Meetings should be avoided or can be conducted with physical seating distance and no of participants shall be restricted maximum to 5, and Encourage online meetings.

Disinfection & Sanitization Guidelines for common and public areas

Preparations

Ensure complete area electrostatic disinfection is done before opening.
All the common areas such as passages, service corridors doors, handrails, toilets, elevators, escalators, travellators, workspace, car parking area etc. complete area should be disinfected before opening.
All pantries should be closed.

Implementation

All the common areas should be installed with hand sanitizers.
All the common area handrails, door handles, elevator call buttons should be disinfected regularly at least once in 3 hours or less.
All the elevators and escalators handrails should be provided with auto disinfectors fitted.
COVID-19 General Guidelines should be displayed on all the common areas.
No personal seating will be allowed, and all the common area seats should be removed.
While walking personals should maintain distance of minimum 2 meters apart.
Dust bins should be increased in food court area.
All the toilets should be disinfected regularly after each use.
Restaurants should use disposable food cover / carry bags only .

Disinfection & Sanitization Guidelines for Individual shops

Only 30% of total shopping area is allowed open.
All the shoppers should disinfect the shopping area before re-opening and certificate should be given to mall management before opening.
Shops should disinfect all the trolleys for each use.
Minimum of 10² meters shopping land area should be allowed per person, all the shops should decide maximum allowed no of personals and it should be strictly maintained.
Encourage cashless transactions.
Personals distancing at counters and at shopping area should be indicated on floor and same should be maintained.
Shops and sales personals should be disinfected frequently.
Materials and package materials bringing from outside should also be disinfected.
Disposable materials should always be kept in special disposable units.
At working staff lodging area distance and disinfection should be maintained.
Customer should encourage to bring their own bags.
Testing of all staff for Covid -19 before re-opening.
No refund or exchange permitted.
All the trolleys shall be sanitized before and after every use.
Restriction of product testing such as make up, shoe trails, perfumes and total closure of trial rooms.
Ensure at every counter sanitizer available.
Saloons limited to hair and nails services only by appointment with no waiting areas and implementing social distancing measures.

Data Recording

Each facility should have data consolidator to send to centralized team on daily basis.
Centralized data recording team should be established and on daily basis data should be collected from all the facilities to analyzed and display.
All entry and exit points data shall be recorded.
Auto data collecting network should be established from all the screening equipment and facilities.
Data should be kept securely to produce in case of Authorities request if required.
Data of personals movement shall be established.

Communication Guidelines with the local authorities in case of emergency (patient detection)

A dedicated quarantine space should be created to keep COVID-19 suspected personals before hand over to Authorities.
A team of COVID-19 monitoring to be established for monitoring and control.
Head of COVID -19 monitoring team shall inform authorities.